Dixieline Lumber and Home Centers

Friendly, knowledgeable staff but all service changes when you have made your purchase. They ghost you. Ordered windows and doors and there were issues from the beginning to end. I’ve waited months to write this review. If you want to chase up many issues, this is the company for you. The stock is more expensive than other big box stores. Don’t waste your time. Go elsewhere.

Just do not bother doing business with Dixieline. We bought a WinDor multi-glide sliding door and the minute it was installed, I was unhappy with how it opened. It was sluggish and actually put a strain on my back trying to open it. Their floor model opened much easier, no comparison to what we got. They came out and measured and we had our contractor remove and reinstall to triple check that it was plumb line and squared, and that did not help. They sent out WinDor, who came and replaced glide guards and that helped a little bit but not what I experienced from their floor model. After almost a year of back and forth they sent out the store manager from the Sports Arena store, and a regional manager, plus a rep from WinDor. Predictably, the regional manager opened the door and said, "Seems fine to me." And he continued to treat me in a very condescending manner. Even the WinDor rep mansplained me on how to open a sliding door the right way to avoid straining my back. Bottom line: WinDor quality is SUBPAR for $7,000 price tag. Yes, I understand some of the higher end multi-glide doors are much more expensive, but I say if you can't afford the best, do not skimp, because these doors are sluggish, the tracks and other bits and parts are cheaply made, the black finish easily scrapes off. And the customer service is terrible. The frustrating part is they play games with you feigning that they care so much and will do what it takes help solve the issue, but when push came to shove, they looked at me blankly and said there was nothing they could do. Bug blinds had been broken off during installation (because, again, small cheap parts) and they said they would ship new ones to the store. And when I asked if they would come out and install them with no charge, the regional manager quickly said, "No." I wish I could remember his name, but he had terrible social skills and made me feel like a fool. It has been several months and I have heard nothing from them about those parts being ready to pick up. I left a voicemail and.... crickets. Bottom line: Buyer beware. We chose the door based on the salesman's knowledge and the floor model operation. But once that expensive puppy is installed, you are on your own. I asked them if I purchased a different door, would they take this one back and give me some credit. They said, no, that door is trash once it's removed. Well, it's trash to me now, so I will have to live with it until I can afford to replace it, and I will definitely use a different company when that happens.

Stay away! Bought our lumber, windows and door for our project. Door arrived damaged, reported it and rep just shrugged shoulders and didn’t do anything. Windor pocket panels came with wrong and missing parts and it’s been months, months! and issue is not resolved! Stay away worse customer service experience I’ve had in my life!

I would choose Dixieline over Home Depot and Lowe’s any day. The customer service is above and beyond. We wanted to invite the staff over for dinner because they were so accommodating and willing to help us get the right material for our project. Additionally, it just reminds me of a hometown hardware store from the 80s. You know the staff and they wave when they see you walk in.